Candidate ID

SRRCC399

Highest Qualification

Degree

Course Name

BSIT

Years of Experience

5+

Current Work Location

Other

Current Industry Type

Customer Service

Additional Skills

WORK EXPERIENCE: Data Analyst /Linksys MOD (Manager on Duty) CISCO Linksys Campaign April 29, 2008 Present TREC Pacific, Raffles Corporate Center, Ortigas, Pasig City DATA ANALYST/call center Office Staff (Position) Data Analyst OIC (Campaign) CISCO Linksys Campaign Provides data driven analysis, reporting, monitoring, data rule and integration specification. Able to identify new ways of obtaining and analyzing data. Analyze and scrub data. Prepare reports using MS excel and other spreadsheet/database applications. Create formulas and analytical solutions using MS Excel 2003 and 2007.. Prepare QA reports and submit them to the Sr. Analyst as required by the client. Maintain DR system files and work of special projects as required. General administrative duties. (MS Office, Powerpoint, MS Access, SQL, etc). MOD (Position) Manager On Duty OIC (Campaign) CISCO Linksys Campaign Successfully run and operate a command center Ensures that the MOD functions of each team member in their respective shifts are being fulfilled. Efficiently allocate call volume and to be the source of information for CISCO Linksys Workforce Management and Technical Assistance Centers (TAC) of CISCO. Interacts and communicates closely with each TAC MOD and TAC Managers for individual country of different theaters as the primary focal point of all outage information and call volume allocations. Monitor the manpower, system and network to assure that each Technical Assistance Center is being able to deliver the Service Level Agreement with CISCO Systems Linksys Management. Analyze and evaluate monitoring outcome to determine the necessary call volume allocation changes. Properly identifies issues and determines the next best thing to do in accordance with the Command Center s standard operating procedures.

Preferred Work Location

Singapore

Preferred Industry Type

Clerical & Administrative, Customer Service